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What is industry standard for AHT when Chat is used?

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February 11, 2009, 8:12 am

What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

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Tech Support: Horror Stories from the Trenches

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November 2, 2012, 7:39 am

New Discussion Post by brubensteintt

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Metrics for customer service functions and “rule of thumb” trigger points

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September 12, 2014, 10:58 am

New Answer by Michael Tidmarsh

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